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Last Updated: August 20, 2024

This page explains our terms for RIDE WALLET. By using the service, you agree to these terms. If you use the service on behalf of your company, your company agrees to them too.

These Ride wallet of Service (the “Ride wallet Terms”) are a legal agreement

between you, as a current or prospective user of the Services, and Ride app, Inc

.,(hereafter, “the Company,” “we,” “our” or us”), and governs your use of ride wallet, a financial platform, which includes mobile applications, websites, software, cloud-based solutions, and other products and services (the

“Service”), offered by the Company. If you are using the Service on behalf of a business or entity, you acknowledge and agree that you have authority to bind such business or entity and that such business or entity accepts these terms. By using the Service, you agree to be bound by these Ride wallet Terms and any

policies referenced within (“Policies”), including our Privacy Notice.

Stored balance disclosure

Ride wallet List of All Fees for ride wallet Stored Balances

Get Started
Account set-up $0
Monthly Maintenance fee $2
Add Money Fee $0
Direct Deposit Fee $0
Add money to external account fee $0
Monthly Debit card Fee $2
Paper Money Deposit $0

Fee applies to paper money deposits at participating retailers. Check your app for a list of retailers in your area.

Receiving a merchant refund

SPEND MONEY

Wallet to wallet transfer fee $1

TRANSFER OUT

Withdraw (standard)

No fee to transfer money from your ride wallet account to a linked account with the standard option. The money is typically available in 1-3 business days. $0

Instant Transfer

Fee for expedited transfer from your Ride wallet account to a linked account. Funds are 0.5%-

1.75% ($0.25

min)

typically available within minutes. The applicable fee amount is disclosed at the time of the transaction

ATM in Network fee $0

ATM out of network fee this fee is based on ATM network the customer uses, please check ATM fees before withdrawal. $0

INFORMATION

Customer service (in app) $0

Customer service Email $0

Customer service phone $0

ATM balance inquiry N/A

Other Fees

Fee On Creating More Than One Bank Account $5

Account Unfreeze card fee $0

Card Close Fee $5

Delete external debit card Fee $1

Add external debit card fee $0

Card Replacement Fee $10.00

Other

In-activity $0

Send from credit card $3

No overdraft/credit feature.

Stored balances of ride wallet Card customers are not eligible for FDIC insurance. Your stored balance is not protected by FDIC deposit insurance currently.

Contact us by mail at Ride App Inc 201 St Charles Street New Orleans La 70170

For general information about prepaid accounts, visit cfpb.gov/prepaid

If you have a complaint about a prepaid account, call the consumer financial protection bureau at 1-855-411-2372 or cfpb.gov/complaint

Ride Wallet Account Registration and Verification

To register, please confirm ownership of the email or phone number you provide and ensure your personal information is accurate. By registering, you agree to assist us in verifying your identity. We may use third-party services for this process.

You must be a U.S. resident, at least 18 years old and meet the age of majority in your state. Registration for an account (your “Account”) is required to use the Service. Some features are exclusive to the U.S. For example, sending money to another Ride Wallet.

A. Account Registration and Management

1. Eligibility: You must be a U.S. resident, at least 18, and meet the age of majority in your state to register.

2. Information Accuracy: Ensure the details you provide are current and correct. Inaccurate information may lead to account suspension.

3. Verification: Agree to cooperate in identity verification processes, which may involve third-party services.

4. Account Features: Some features are restricted to U.S use Features like transferring funds to other users may require additional verification.

5. Partner Obligations**: Identity verification helps us and our partners, such as First Electronic Bank, meet regulatory requirements.

By registering, you agree to these terms and conditions for using Ride Wallet.

6. Account Security**: Safeguard your login credentials. You’re responsible for all activities under your account.

7. Upgrading/Switching Accounts: If you choose to upgrade or switch account types, additional verification may be required.

8. Compliance and Updates: Stay informed about any changes to terms or features. We may update these periodically to comply with legal requirements or improve services.

9. Termination and Suspension : We reserve the right to suspend or terminate accounts if terms are violated or fraudulent activity is detected.

By using Ride Wallet, you agree to these guidelines and commit to maintaining the security and integrity of your account.

Sponsored Accounts

a. **Eligibility and Authorization: ** If you’re over 28, you may authorize accounts for up to four individuals aged 13 or older ("Sponsored Persons" with "Sponsored Accounts"). You must be their biological/adoptive parent or guardian. A "guardian" includes a legal guardian, foster parent, cohabiting stepparent, or grandparent.

You’ll need to confirm your relationship with the Sponsored Person. Ride wallet might require extra verification, and they can approve or revoke authorization at their discretion.

b. **Terms and Responsibility: ** All references to your “Account” cover any Sponsored Accounts. You accept the Ride wallet Terms and Privacy Notice for each Sponsored Account and Sponsored Person. You’re responsible for all activities, transactions, and liabilities, including taxes, related to Sponsored Accounts. You own the Sponsored Account, but the Sponsored Person owns any funds within it. Sponsored Persons can access, use, and withdraw funds, subject to feature access requirements. You authorize ride wallet to discuss the Sponsored Account with the Sponsored Person and agree to sharing information as outlined in the Privacy Notice.

To withdraw authorization, contact ride wallet Support. If your Account is suspended or terminated, authorization for Sponsored Accounts is automatically withdrawn.

Sponsored Persons can seek a new sponsor, but access might be limited until then. If a Sponsored Person violates terms, your Account may be terminated.

c. **Feature Access: ** Sponsored Accounts can access features like Peer-to-Peer Transactions and the Ride debit Card, but some features might be restricted. Additional terms, information, or accounts might be required for certain features. Sponsored Persons can “Add Money” to their Sponsored Account, and you’re responsible for their use of any third-party services.

d. **Limits: ** We may impose transaction limits and restrict spending at certain merchants or industries.

e. **Account Graduation: ** Sponsored Persons turning 18 must provide identity verification. Once verified, they become the sole owner of the Sponsored Account and its assets. Failure to verify may result in restricted access or account closure, potentially liquidating holdings.

f. **Allowances: ** You can set up recurring payments to Sponsored Accounts weekly, bi-weekly, or monthly. These count towards transaction limits for both your account and the Sponsored.

**Notifications and Changes**

g. **Notifications: ** You will receive notifications regarding any significant actions or changes related to the Sponsored Accounts. This includes updates about transactions and any changes to the terms or features of the Sponsored Accounts.

h. **Changes to Terms: ** We reserve the right to modify these terms at any time. You will be notified of any changes, and continued use of the Sponsored Accounts will constitute acceptance of the new terms.

**Security and Privacy**

i. **Security Measures: ** You must ensure that the Sponsored Persons understand the importance of account security, including safeguarding login information and promptly reporting any unauthorized access.

j. **Privacy: ** All information collected about you and the Sponsored Persons will be handled in accordance with our Privacy Notice. You consent to the sharing and use of this information as outlined in the notice.

**Support and Contact**

k. **Support: ** For assistance or to report issues with Sponsored Accounts, contact ride wallet Support through the app or call 1-800-969-1940. We’re committed to resolving any issues as promptly as possible.

Liability

l. **Liability Limitations: ** Ride wallet is not responsible for any losses or damages resulting from unauthorized transactions or misuse of the Sponsored Accounts. It’s essential to monitor account activity regularly.

Termination

**Termination Rights: ** We reserve the right to terminate any Sponsored Account if terms are violated. Upon termination, any remaining funds will be handled as per our standard procedures.

Communications and Devices

1. Text Messages and Other Communications

Here’s where we describe your consent to receive texts from us and your representations regarding texts, we send to others relating to your payments. You also consent to us sending messages to your email. You can opt out of communications in ways that are specific to that communication method, such as by unsubscribing from emails, or replying to text messages with ‘STOP’.

By providing us with a mobile number, either when you sign up for an Account or update the contact information associated with your Account, you consent to receiving text (SMS) messages and push notifications from us. Such communications may include, but are not limited to requests for secondary authentication, receipts, reminders, notifications regarding updates to your account or account support, and marketing or promotional communications.

You acknowledge that you are not required to consent to receiving promotional texts or calls as a condition of using the Services. Call and text message communications may be generated by automatic telephone dialing systems. Standard message and data rates applied by your cell phone carrier may apply to the text messages we send you.

If you provide us with the mobile number of any other person or entity when initiating or requesting a payment through the Service, you represent and warrant to us that the person or entity has consented to receive text messages from us related to that payment. Standard text messaging rates may apply based on your plan with your mobile carrier.

You may opt-out of receiving promotional email communications we send to you by following the unsubscribe options on such emails. You may opt out of any promotional phone calls by informing the caller that you would not like to receive future promotional calls. You may opt-out of text messages from the Company by replying STOP or by changing your notification preferences in the app. You acknowledge that opting out of receiving communications may impact your use of the Services.

2. Compatible Mobile Devices and Third-Party Carriers

We do not warrant that the Services will be compatible with your mobile device or carrier. Your use of the Services may be subject to the terms of your agreements with your mobile device manufacturer or your carrier. You may not use a modified device to use the Services if the modification is contrary to

the manufacturer’s software or hardware guidelines, including disabling

hardware or software controls—sometimes referred to as “jail broken.”

V. Data and Service Usage and Ownership

1. Your Content

You retain all rights to your content when you upload it into our services, but you do give us broad rights to use, modify, display your content in our services. You can see specifics on the rights you grant us below.

Also, anything you provide us or make available to the public through our services must not contain anything that we think is objectionable (e.g., illegal, obscene, hateful or harmful to you, our customers or us). We can remove any content at any time.

The Services may include functionality for uploading or providing suggestions, recommendations, feedback, stories, photos, documents, logos, products, loyalty programs, promotions, advertisements and other materials or information (“Content”).

You grant us and our subsidiaries, affiliates, and successors a worldwide, non- exclusive, royalty-free, fully-paid, transferable, irrevocable, perpetual, and sub- licensable right to use, reproduce, modify, adapt, publish, prepare derivative works of, distribute, publicly perform, and publicly display your Content throughout the world in any media for any reason, including to provide, promote, and/or incorporate into the Services. You retain all rights in your Content, subject to the rights you granted to us in these ride wallet Terms. You may modify or remove your Content via your Account or by terminating your Account, but your Content may persist in historical, archived or cached copies and versions thereof available on or through the Services.

Except where prohibited by law, you will not upload or provide Content or otherwise post, transmit, distribute, or disseminate through the Services any material that: (a) is false, misleading, unlawful, obscene, indecent, lewd, pornographic, defamatory, libelous, threatening, harassing, hateful, abusive, or inflammatory; (b) encourages conduct that would be considered a criminal offense or gives rise to civil liability; (c) breaches or infringes any duty toward or rights of any person or entity, including rights of publicity, privacy or intellectual property; (d) contains corrupted data or any other harmful, disruptive, or destructive files; (e) advertises products or services competitive with the Company’s or its partners’ products and services, as determined by us

in our sole discretion; or (f) in our sole judgment, is objectionable, restricts or inhibits any person or entity from using or enjoying any portion of the Services, or which may expose the Company, its affiliates or its customers to harm or liability of any nature.

Although we have no obligation to monitor any Content, we have absolute discretion to remove Content at any time and for any reason without notice. The Company may also monitor such Content to detect and prevent fraudulent activity or violations of the ride wallet Terms. You understand that by using the Services, you may be exposed to Content that is offensive, indecent, or objectionable. We take no responsibility and assume no liability for any Content, including any loss or damage to any of your Content.

2. Security

We take security incredibly seriously but can’t guarantee that bad actors will not gain access to your personal information. You need to do your part by keeping your passwords safe, being smart about who has access to your account and which of your devices can access our services and letting us know if you think an unauthorized person is using your account.

If there is ever a dispute about who owns your account, we are the decider.

We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You provide your personal information at your own risk.

You are solely responsible for safeguarding your password and for restricting access to the Services from your compatible mobile devices, computers, or through remote access. You will immediately notify us of any unauthorized use of your password or Account or any other breach of security.

3. Your License

We grant you a limited, non-exclusive, revocable, non-transferable, non- sublicensable license to use the Services, as authorized in these ride wallet

Terms. We may make updates to the Services available to you, which you must accept to continue using the Services. This means you must ensure that you are using the most recent version of ride wallet, which may require you to download and install updates manually. Any such updates may be subject to additional terms made known to you at that time.

4. Ownership

While we’re happy to let you use our services, you don’t have any ownership rights in them. We can act on any ideas you share with us about how we can improve our products and services free of charge.

We reserve all rights not expressly granted to you in these Ride wallet Terms. The Services are protected by copyright, trademark, patent, and other laws of the United States and other countries. We own all rights, title, interest in and to the Services and all copies of the Services. These ride wallet Terms do not grant you any rights to our trademarks or service marks.

For the purposes of these ride wallet Terms, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights that may exist now or come into existence in the future, and all of their applications, registrations, renewals and extensions, under the laws of any state, country, territory or other jurisdiction.

You may submit feedback, comments, or ideas about the Services (“Ideas”). Submitting Ideas is entirely voluntary, and we will be free to use such Ideas as we see fit and without any obligation to you.

5. Sharing of Your Information

We will share Account Information and transaction information, including your name, the amount, and a description, with the other party to your transaction and in accordance with our Privacy Notice.

6. Copyright and Trademark Infringement

We respect the intellectual property rights of others and ask you to do the same. We have adopted a Copyright and Trademark Policy regarding any third-party claims that your material infringes the rights of others. We respond to all valid notices of such infringement, and our policy is to suspend or terminate the accounts of repeat infringers.

VI. ride wallet Balance

1. General

You may store funds in your ride wallet, these make up your balance. You may add funds to your balance from your linked external bank account or debit card. When you do, you are authorizing us to debit those sources. If we incur costs because you have insufficient funds in your account, you will cover those costs.

a. Functionality. Your balance consists of the funds you have in your Account that are available for new transactions and are not subject to pending transactions (your “ride wallet Balance”). You are solely responsible for all funds necessary to complete any payments initiated through the Service. You agree to reimburse the Company for any fees,

costs, or expenses it incurs because of insufficient or unavailable funds in connection with any payment you initiate through the Service.

b. Authorization. Each time you instruct us through the ride wallet to add funds from your linked Eligible Bank Account or Direct Deposit (defined below) or linked debit card to your ride wallet Balance or make any other transfer, you authorize us to immediately debit the Eligible Bank Account or debit card linked to your account at the time of the transfer for the amount instructed, either in a single or recurring transaction, as applicable. You are also authorizing us to move funds to your applicable Eligible Bank Account or applicable debit card for instructions to add funds that are canceled or otherwise returned. You can cancel this authorization by unlinking your Eligible Bank Account or debit card from your Cash Account.

c. Limitations. The Company may impose limits on the amount you can keep in your Ride wallet Balance and reserves the right to change these limits at any time. Funds in your Ride wallet Balance might not be available to use for all types of transactions. If you have a Restricted Account, then you may not use your ride wallet Balance to make payments to other Ride wallet customers

(including Cash for Business Account) unless you first upgrade to an Unrestricted Account.

Funding Your ride wallet Balance

There are several ways you can add funds to your Cash ride wallet Balance, which are described here.

Subject to the limitations, you can keep funds received from P2P Payments (defined below) made to you through the Ride wallet in your ride wallet Balance.

Once you have an Unrestricted Account, we may offer you the ability to “Add Money” to your Ride wallet Balance in other ways, including, but not limited to, the following:

a. External Account.

o Eligible Bank Account. You may use funds from your Eligible Bank Account to fund your ride wallet Balance.

o Debit Card. You may link to a debit card to fund your ride wallet Balance. To do so, you must have a valid debit card issued by a U.S. bank or financial institution bearing the Visa Inc. (“Visa”), MasterCard International Inc. (“MasterCard”), or DFS Services, LLC (“Discover”) logo. Any such debit card, collectively with your ride wallet Balance (if you have an Unrestricted Account) and an Eligible Bank Account, is referred to herein as an “Eligible Transaction Account”.

b. Direct Deposit. You may direct payments made to you from your employer or otherwise into your ride wallet Balance using the bank routing number and account number provided to you pursuant to the ride wallet direct deposit

program (the “Direct Deposit”). Deposits made using such bank routing number and account number will be credited to your ride wallet Balance for use in accordance with these ride wallet, ride app, INC Terms. The maximum amount that can be added to your ride wallet Balance by Direct Deposit is

$25,000 per transaction.

c. Mobile Check Capture. Subject to the Mobile Check Capture Section of these ride wallet Terms, we may also offer the ability to use a check to Add Money to your ride wallet Balance.

Certain funding features (including, but not limited to, cash loads and Direct Deposit) may be unavailable or delayed from time to time due to risk-based

restrictions, scheduled maintenance, changes to our Services, unforeseen circumstances, or outages.

3. Transferring Funds to Your Bank Account

You can transfer funds from your ride wallet balance out to your bank account. These transfers can take up to three days, or for a fee, be made instantly. We may limit your ability to transfer funds to your bank account, based on the circumstances. For example, we may delay transfers while we screen for fraud or risks. You are responsible for all amounts owed on your account even after it is closed.

a. Transfers to Your Bank Account. You may electronically transfer funds from your ride wallet Balance to an Eligible Bank Account (“Withdraw”). By selecting an Eligible Bank Account as your deposit source you are requesting that we settle an electronic transfer to your bank account. The Company will settle these electronic transfers (via the Automated Clearing House (“ACH”) of NACHA – The Electronic Payment Association (“NACHA”)) to your Eligible Bank Account in the amount you instruct, and you will not be able to cancel the ACH transfer. Such transfer to your Eligible Bank Account via ACH will typically arrive within three (3) business days.

b. Instant Transfer. If this feature is available to you, you may Withdraw from your Ride wallet Balance to your Eligible Bank Account subject to the fees detailed in the Instant Transfer experience. Funds are typically available within minutes.

c. Limitations. The Company may limit how many Withdraws you can initiate from your ride wallet to your Eligible Bank Account and the amount of funds you can transfer in a single transaction. We reserve the right to delay or further limit such transfers at our discretion to protect the Company or a third party against the risk of reversals, chargebacks, claims, fees, fines, penalties and other liability. In addition, you may not transfer funds from your Ride wallet Balance to your Eligible Bank Account to evade a payment investigation. If you attempt to transfer your Ride wallet Balance while we are conducting an investigation, we may hold your funds at our discretion to protect the Company or a third party against the risk of reversals, chargebacks, claims, fees, fines, penalties and other liability. We also may defer or redirect payout or restrict access to your funds as necessary to comply with applicable law, subpoena or court order, or if requested by any governmental entity. You will remain liable for all obligations related to your Account even after the Account is closed.

4. Ride wallet Savings

Ride wallet offers a savings feature (“ride wallet Savings”) If you are eligible and choose to use the ride wallet Savings feature, you agree to the Ride wallet Savings Terms of Service.

5. Treatment of Funds

The Company will not mix your funds with the Company’s corporate funds. Your funds will be held in pooled bank accounts with the funds of other Ride wallet customers.

If you do hold funds in your ride wallet Balance and/or your Savings Balance, the Company will hold such funds separate from its corporate funds and will not use your funds for any corporate purposes, nor will the Company voluntarily make your funds available to its creditors in the event of bankruptcy. The Company will combine your funds with the funds of other customers and place those pooled accounts in one or more bank accounts in the Company’s name.

6. Interest

Unless you are enrolled in the Savings Yield feature as consideration for your use of the Service, you irrevocably transfer and assign to the Company all of your rights in any and all interest accrued on you Ride wallet Balance and your Savings Balance funds that are held by the Company on your behalf.

7. Free Overdraft Coverage

a. General. Ride wallet offers you, if eligible, the ability to enroll in an optional, no-fee overdraft feature (“Free Overdraft Coverage”) that allows you to overdraw on your ride wallet Balance for ride debit Card purchase transactions, but excluding ACH transfers, cash-back transactions, and ATM withdrawals (“Qualifying Transactions”), up to a specified amount no greater than $50 (the “Limit”).

The Limit is determined by Ride wallet in its sole discretion based on your account history, direct deposit history, spending activity, and other risk-based factors. Your Limit may be adjusted from time to time in Ride wallet’s sole

discretion. Your Limit may be increased or decreased at any time by Ride wallet and represents the maximum amount by which you may overdraw on your Ride wallet Balance on Qualifying Transactions. Any changes to your Limit will be communicated to you and displayed within your ride wallet mobile application.

Free Overdraft Coverage is only available for Qualifying Transactions. Other transactions will continue to be declined if there are insufficient funds in your ride wallet Balance.

b. Eligibility. Eligibility for Free Overdraft Coverage is determined by ride wallet in its sole discretion. Among other factors, to be eligible for Free Overdraft Coverage, you must have received at least $300 in Qualifying Direct Deposits in the preceding calendar month. A Qualifying Direct Deposit means a direct deposit by ACH transfer of payroll, pension or government benefits from your employer or a government agency. You must continue to meet the Qualifying Direct Deposit requirement each month to maintain your enrollment in Free Overdraft Coverage. If ride wallet does not receive a Qualifying Direct Deposit as described above, ride wallet will terminate your enrollment in Free Overdraft Coverage and not approve any Qualifying Transactions that may result in an overdraft balance.

At any time, ride wallet may in its sole discretion change the existing requirements or add additional requirements at any time that you must meet to enroll or continue to use Free Overdraft Coverage.

c. Fees. Ride wallet will not charge you any fees or interest to be eligible or to use Free Overdraft Coverage. While there is no fee to use Free Overdraft Coverage, fees for related services continue to apply according to the terms associated with any such services, including third-party fees that may apply to certain types of ride debit and credit cards Card transactions.

d. Repayment. Any funds deposited to your ride wallet Balance with an overdraft balance will be automatically used to pay off the overdraft balance (“autopay”).

You may choose to opt out and disable autopay of your overdraft balance by contacting ride debit Support. If you have disabled autopay, you can pay the overdraft balance manually in the ride debit mobile application.

You cannot maintain an overdraft balance for more than 45 consecutive calendar days from the date that you initially incur the overdraft balance. If you fail to pay your overdraft balance within 45 calendar days and you are

enrolled in autopay, ride wallet may pull the overdraft balance from your linked Eligible Transaction Account. Ride wallet may also suspend or cancel your enrollment in Free Overdraft Coverage.

e. Cancellation. You may cancel your use of Free Overdraft Coverage using the ride wallet mobile application at any time. If you cancel your use of Free Overdraft Coverage, ride wallet will not approve Qualifying Transactions that result in an overdraft balance on your ride wallet Balance. If you continue to remain eligible for the feature, you may re-enroll at any time.

Ride wallet may suspend or terminate your use of Free Overdraft Coverage for any reason in its discretion. You agree that Ride wallet will not be liable to you or any third-party for any costs, fees, or losses associated with the termination of your access to Free Overdraft Coverage, including, but not limited to, insufficient funds fees, late fees, legal fees or other charges.

Peer-to-Peer Service

1. Description Of Service

The peer-to-peer Service (“Peer-to-Peer Service”) allows you to send funds or

receive funds for peer-to-peer personal, non-commercial purposes.

2. Sending Funds

You will be able to send funds using our P2P service if you have a linked external bank account or linked a credit card. If you have an Unrestricted Account, you will also be able to send funds using our P2P service from your balance. You authorize us to move funds on your behalf. We won’t be responsible for certain incomplete transactions, as described here.

a. General. Once you have opened an Account and either have funds available in an Eligible Transaction Account or linked a credit card issued by a U.S.-based bank or financial institution bearing the trademark of Visa, MasterCard, Discover, or American Express Travel Related Payment Services Company, Inc. (“American Express”) (an “Eligible Credit Account), you will be able to send funds using the Peer-to-Peer Service. Note that your ride wallet Balance will not be an “Eligible Transaction Account” until you have given us certain information and we have verified your identity, as set forth above. This means that until (a) you give us this information (b) we verify your identity and (c)

you have an Unrestricted Account, you will not be able to use the ride wallet Balance to send funds using the Peer-to-Peer Service. With a Restricted Account, you will not be able to make a payment to another ride customer (including a Cash for Business Account) using your ride wallet Balance. You may only send funds with the Peer-to-Peer Service using an Eligible Credit

Account or an Eligible Bank Account. As a party initiating a transfer (“Sender”), you will send funds to your selected recipient (“Recipient”) by designating the Recipient and the transfer amount to us (a “Payment Instruction”).

b. Authorization. By initiating each Payment Instruction, you authorize us to debit your linked Eligible Transaction Account (including any Eligible Bank Account that is linked to your Account at the time of the Payment Instruction) or linked Eligible Credit Account by the amount you specify, and to send those funds to your designated Recipient (a “P2P Payment”) immediately upon your request. By submitting a Payment Instruction, you are also authorizing us to move funds to your applicable Eligible Transaction or applicable Eligible Credit Account for P2P Payments that are canceled or otherwise returned. You can cancel this authorization by unlinking your Eligible Bank Account from your Cash Account.

You understand and agree that when you initiate a P2P Payment Instruction, processing will begin, and funds will leave your Eligible Transaction Account as early as the moment you initiate the Payment Instruction. However, we will complete the transfer of funds to the Recipient once the Recipient has provided all required information. You hereby authorize and direct us to retain such funds until the earlier of such time as the Recipient has provided all required information or fifteen (15) days.

c. Our Liability. We shall incur no liability if we are unable to complete a P2P Payment Instruction because of inaccurate or insufficient Payment Instructions, or the failure of the Recipient to claim the P2P Payment, or because either you or the Recipient does not provide us with any information that we request, or we are unable to verify your identity or the identity of the Recipient to our satisfaction.

3. Funding Sources Used for Payments Made Through the Service

You may link an Eligible Bank Account to your Ride wallet to fund payments. The Company reserves the right to limit which banks or what types of accounts constitute an Eligible Bank Account. When you initiate a payment through the ride wallet, if you have a Restricted Account, then you will not be able to make

a payment to another ride customer (including a Cash for Business Account) using your ride Balance. If you have a Restricted Account and you wish to make a payment to another Ride wallet customer, you may: (1) use an Eligible Bank Account or Eligible Credit Account; or (2) upgrade to an Unrestricted Account to make the payment with your Ride wallet Balance.

If you have an Unrestricted Account and have sufficient funds in your ride wallet Balance to satisfy the full payment amount you can choose whether you want the payment fulfilled by your ride wallet Balance, Eligible Bank Account or Eligible Credit Account. If you do not have sufficient funds in your Ride wallet Balance to cover the full transaction, then you may choose the funding source from your Eligible Transaction Accounts or Eligible Credit Accounts.

4. Requesting Funds

You may also request funds to be transferred to you through the Peer-to-Peer Service by designating the amount of funds requested and your selected

Sender (a “Cash Request”). If the Sender approves your Cash Request, your Cash Request will become the Sender’s Payment Instructions and be processed as described in these ride wallet Terms.

5. Receiving Funds

Any P2P Payment you receive via the Peer-to-Peer Service will be stored in your ride wallet Balance.

6. Peer-to-Peer Service Payment Amount Limits

If you’re sending large amounts of money over certain thresholds, you will need to provide additional identification information so that we can make sure you are who you say you are.

We will require you to provide us with additional identification information if you wish to send more than your limits in any one transaction or in multiple transactions. We may impose transaction limits over any period of time and over the lifetime of your account, subject to some restrictions. We may adjust these limits at any time at our discretion.

7. Peer-to-Peer Service Fees

You can send money to others through our P2P service for free, unless you choose to send funds using a credit card. We can change these fees in the future.

There are currently no fees for sending funds via an Eligible Transaction Account using the Peer-to-Peer Service. The fee for sending funds using an Eligible Credit Account through Peer-to-Peer Service will be displayed at the time of the transaction. We reserve the right to charge for or change the fees associated with use of the Peer-to-Peer Service at any time with reasonable notice, subject to these Ride wallet Terms.

8. Payment Cancelation, Stop Payment Requests and Refused Payments

Our ability to stop or cancel a P2P Payment Instruction depends on how the Payment Instruction was initiated, and whether the Payment Instruction has begun processing. We are not required to stop, cancel, or recover funds associated with a misdirected Payment Instruction.

P2P Payments not claimed by a Recipient fifteen (15) days after the processing has begun will be canceled automatically. We will attempt to return any unclaimed, refused, refunded, prohibited, or denied P2P Payment to your Eligible Transaction Account or Eligible Credit Account, as applicable. If we are not able to do so, we may use other reasonable means to return the P2P Payment to you, as permitted by applicable law.

9. Invalid P2P Payments

If we believe you received a payment that should not have been made for some reason (for example, fraud), you give us permission to reverse that payment. We are not responsible for any payments that you receive, even if you don’t know who sent the payment.

If you receive a P2P Payment and we later determine in our sole discretion that the P2P Payment was invalid for any reason, you hereby authorize us to move funds from the applicable Eligible Transaction Account or Eligible Credit Account in an amount equal to the P2P Payment.

You acknowledge and agree that we will not be liable in any way for any P2P Payments that you may receive, regardless of whether you authorized the Sender to send them to you.

10. Risk of Fraudulent Transactions

The Peer-to-Peer Service is a money transmission service. As a result, fraudulent transactions may result in the loss of funds with no recourse.

Ride debit Card

Issuance of the Ride wallet Card

A bank may provide you with a virtual or physical Ride debit Card. By requesting the Ride wallet Card, you agree to any additional applicable terms from the issuing bank. We may cancel, repossess, or revoke your ride debit Card at any time.

The Company may arrange for an issuing bank to provide you with access to a debit card (a “ride debit Card”). By using the ride debit Card, you agree to the issuing bank’s terms, as applicable (each the “ride debit card Terms”), which

may be updated from time to time. For avoidance of doubt, the applicable Ride debit card Terms are between you and the issuing bank of your card program, not the Company, and in the event of any inconsistency between these ride debit card App Terms and the applicable ride debit Card Terms, the applicable ride debit Card Terms shall govern your use of the ride debit Card and your relationship with the issuing bank.

The Ride debit card may be issued in virtual or physical form. To activate the virtual card, and to request a physical card, you will need to follow in-app prompts.

You may have the option to design your own card. If you choose to redesign your card, we may charge an additional fee. We reserve the right to reject designs or signatures and card applications for any reason. Prohibited signatures include, but are not limited to, those signatures that depict inappropriate subject matter, the intellectual property rights of others, or an ink-intensive design.

Once you receive your physical card in the mail you must follow the directions in the mailing to activate your card prior to use. Your personal identification number (“PIN”) will be the code you set as your Cash PIN, and you may reset

the PIN in the Ride wallet. Your physical card may be canceled, repossessed, or revoked at any time without prior notice at our discretion (including for depicting a prohibited signature) subject to applicable law.

2. Using the ride debit Card

You can use your ride debit Card to make purchases using any available Ride wallet balance. You agree we can move funds from your balance to your Ride debit Card for purchases that you make with your ride debit Card.

Your ride debit Card may be used to make purchases with a merchant using any available amounts in your ride wallet Balance. Upon activating the Service, you instruct the Company to use the available funds in your ride wallet Balance to load your Card Account for making purchases with your ride debit Card.

3. Payment Transaction Limits

You agree that you won’t make a purchase or transaction more than the funds available in your balance and if you do, you agree that we can recover any negative balance.

You can only make transactions using your ride debit Card to the extent that you have funds in your ride wallet Balance to support those transactions. You agree not to make a purchase or other transaction more than the funds available in your ride wallet Balance. If you do make a purchase or other transaction that exceeds the funds available in your ride wallet, you agree that we can recover any negative balance incurred.

4. No Right to Stop Payment

You do not have the right to stop payment on a transaction originated with your Ride debit Card.

5. “Disable Card” Feature

You may use the “Freeze Card” feature of ride wallet to disable your ride debit Card if you lose your Ride debit Card or think it has been stolen.

In the event of a lost, stolen, or misplaced ride debit Card, or you otherwise want to prevent future transactions from your ride debit Card, you may disable your ride debit Card with the ride wallet “freeze Card” feature within the ride wallet. Use of this feature will not prevent processing of pending transactions initiated prior to disabling your ride debit Card. In the event you have found your card, or otherwise want to enable a disabled ride debit, you must select

the “Enable Card” option within the ride wallet before your “disabled” ride debit Card can be used for transactions. You are responsible for preventing unauthorized disabling and enabling activity on your device relating to your ride debit Card. Such activity, when not authorized, may be deemed invalid in the Company’s sole discretion.

6. Card Cancelation

If we determine that you are no longer eligible for a ride debit Card, we will let the issuing bank know and your ride wallet Card may be canceled without notice.

We may suspend access to or cancel your ride wallet at our sole discretion. We will inform the issuing bank if we determine that you are no longer eligible for your ride debit Card. If you are no longer eligible for your ride debit Card it may be canceled at any time without notice as detailed in the applicable ride debit Card Terms and your funds will be returned to you unless they are the subject of an investigation into suspected unlawful activity, or if the Company is otherwise required by law to withhold your funds.

7. Disclaimer

We make no guarantees regarding your Ride wallet Card, and we are not responsible if it gets stolen, lost, destroyed, or used without your permission.

Except as otherwise set forth herein or required by applicable law, the Company is not responsible if your ride debit Card or ride business debit card is lost, stolen, destroyed, or used without your permission.

Cash for Business Ride wallet business

1. Opening a Cash for Business Account

If you are a seller of goods or services, you may open, use, or switch to a “Cash for Business Account.” Your Cash for Business Account will be marked with an insignia, or you will otherwise be designated as having a business account. You must have an Unrestricted Account to be a Cash for Business Account, and you may be asked for additional identification information and Account Information to open, use, or switch to a Cash for Business Account, we may determine that you must apply for a ride business debit so that information can be used to insure a legitimate business.

If we determine, in our sole discretion, that you are using your Account to sell goods and services, we may require you to open or switch to a Cash for Business Account and sign up for a ride business debit. We may also terminate, suspend, or close your account in our discretion.

2. Payment Terms

By opening, using, or switching to a Cash for Business Account, ride business wallet you accept and agree to this (Cash for Business Payment Terms ride business wallet Terms”) and attest that neither you nor your business is establishing a business account primarily for personal, family, or household purposes. You acknowledge and agree that Cash for Business Accounts are solely for accepting payments for goods and services.

3. Eligibility and Feature Availability

In order to switch to or open a Cash for Business Account, you may be required to provide certain information about you or your business or legal entity in order to verify and approve the account. You may also be asked to sign up for a ride business debit card. We may, in our sole discretion, determine the types of businesses and legal entities that are eligible for a (Cash for Business Account. ride business wallet) Certain types of businesses, associations, or legal entities may not be supported or may have limited access to ride wallet features. When you open or switch to a Cash for Business Account, you represent and warrant the business or legal entity selected is true and accurate, and if you are a charity or nonprofit, you represent and warrant that you are a legal entity established as a nonprofit corporation or similar entity and have filed your organizational documents with the appropriate state authority as necessary.

We may, in our sole discretion, determine which ride wallet features Cash for Business Accounts are eligible for and we may modify eligibility at any time, for any reason. If you switch or upgrade a ride wallet Account to a Cash for Business Account ride business account, you may lose access to certain ride wallet features and may be forced to liquidate or transfer assets held in your ride wallet Account.

4. Our Fees for Transaction Processing

If you have a Cash for Business Account, we will charge you a transaction processing fee, depositing the balance of payments from your customers into your ride wallet balance. You authorize us to process your transactions as an agent on your behalf. You allow us to void transactions if we believe that a chargeback for the transactions will occur.

Once you have a Cash for Business Account you will be able to accept payments from ride wallet customers for the sale of goods and services, and we may charge you a transaction processing fee for doing so. This fee will be disclosed to you when you open, use, or switch to a Cash for Business Account. Payments you receive, less the applicable fee, will be deposited to your ride wallet Balance.

In connection with your Cash for Business Account, you authorize us to act as your agent for the purposes of holding, receiving, and disbursing funds on your behalf. To protect the integrity of the system and reduce risk that a transaction may be reversed on (or charged back to) your Cash for Business Account, in some cases where we reasonably believe a transaction is likely to be reversed (or charged back), you also direct and authorize us, as your agent, to void the transaction.

5. Purchases from Cash for Business Accounts

You may use your account or a linked card to purchase goods and services from Cash for Business Accounts. By initiating a payment to a Cash for Business Account ride business account, you agree to let that seller debit your account or linked card to complete the transaction. You can use your ride wallet Balance to purchase goods and services from Cash for Business Accounts only after we have verified your identity.

As a ride wallet customer, you may purchase goods and services from merchants who use Cash for Business Accounts or any ride business wallet services.

Cash for Business Accounts may be identified to you by a badge, icon, or other insignia in the ride wallet. By initiating a payment transaction to a Cash for Business Account, you authorize the Cash for Business Account to charge your applicable Eligible Transaction Account or Eligible Credit Account to complete the purchase and you consent to sharing information from your Account with the Cash for Business Account. In the event you are entitled to a reversal, refund, chargeback, or other adjustment associated with any purchase you made from a Cash for Business, you also authorize a credit to the applicable Eligible Transaction Account or Eligible Credit Account to accomplish that transaction. Purchases from Cash for Business Accounts using your Eligible Credit Account or Eligible Bank Account will be processed by the Company as an agent for Cash for Business Accounts in accordance with these ride wallet Terms.

Receipts and Account Statements

You can find your transaction receipts and account statements in your ride wallet account.

Transaction receipts can be found in the transaction section of your ride wallet and by logging into your Account.

You have the right to receive an Account statement. You may view your Account statement by logging into your Account at ride wallet.

You may obtain information about the amount of money you have remaining in your Account and can view your 12-month and 24-month history.

2. Error and Dispute Resolution

Contact us if you see any errors or issues with your Account or your Remittance Payments. Our contact info is below, along with a description of the process and timeline for us to look into your issue. We’ll need some basic information from you to begin our investigation.

Please note that there are different procedures if you have an issue related to your account or the Remittance Service.

Errors Related to Your Account

If you believe there are errors on your Account, or you have questions about your Account, you can:

a. Contact us through your Account in the app.

If you contact us by telephone, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide such a step is necessary, we will credit your Account within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and do not receive it within 10 business days, we may, at our discretion, not credit your Account.

For errors involving new Accounts, as well as point-of-sale transactions, we may take up to 90 days to investigate your complaint or question. For new Accounts, we may take up to 20 business days to credit your Account for the amount you think is an error. We will tell you about the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. A ride wallet representative will never ask you for your password, PIN, or full debit card number.

This “Errors Related to Your Account” section does not apply to errors related to the Remittance Service. For errors related to the Remittance Service, please see the next section. ####Errors Related to the Remittance Service If you believe an error occurred with a Remittance Payment (defined below), or you have questions about the Remittance Service, you can: a. Contact us through your Account in the app: Open your profile and tap Support Tell us your name and address or telephone number.

The error or problem with the transfer, and why you believe it is an error or problem.

The name of the Designated Recipient receiving the funds, and if you know it, his or her telephone number or address.

The dollar amount of the transfer; and

The confirmation code or number of the transaction. We will determine whether an error occurred within 90 days after we hear from you and will correct any error promptly. We will tell you about the results within 3 business days after completing our investigation. If we decide there was no

error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.

For the purposes of these disclosures, our business days are Monday through Friday. Holidays are not included.

3. Your Liability for Unauthorized Transactions

Contact us as soon as possible if you think there has been unauthorized activity on your account. You could lose all the money in your Account.

Tell us AT ONCE if you believe your ride debit Card (including your card numbers) has been lost or stolen, or if an electronic fund transfer has been made by logging in to your Account without your permission (an

“Unauthorized Transaction”).

You may contact us through your Account in the app or email us at Disputes@ridewallets.com

If you tell us within 2 business days (Monday through Friday, holidays not included) after you learn of an Unauthorized Transaction, you can lose no more than $50. If you do NOT tell us within 2 business days after you learn of an Unauthorized Transaction, and we can prove we could have stopped someone from making an Unauthorized Transaction if you had told us, you could lose as much as $500. If your statement shows transfers that you did not make, including those made by card, code or other means, you must also tell us at once. If you do not tell us within 60 days of the date we sent you the first statement on which the Unauthorized Transaction appeared, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. If you have a Cash for Business Account, you may be liable for all Unauthorized Transactions, regardless of when you report the activity to us.

The following are NOT considered Unauthorized Transactions:

o If you give someone access to your Account (e.g. by giving them your login information) and they use your Account without your knowledge or permission, unless you have notified us that transfers by that person are no longer authorized.

o If you, or someone else with whom you are acting in concert, act with fraudulent intent; or

o You reverse engineer or chargeback a transaction made with your ride debit Card.

We rely on the information you provide us to send a payment. A misdirected payment, such as a payment, based on the information you provide us, that is sent to the wrong person, is an authorized payment, and will not be considered an Unauthorized Transaction.

4. Our Liability

When we cover your losses for certain incomplete or incorrect transactions, detailed here.

If we do not complete a transaction to or from your Account on time or in the correct amount in accordance with these ride wallet Terms, we will be liable for your losses or damages. However, there are some exceptions. Subject to applicable law, we will not be liable, for instance:

o If, through no fault of ours, you have insufficient funds in your Account, Eligible Transaction Account or Eligible Credit Account to complete the transaction.

o If your funds are subject to legal process or another encumbrance that restricts transfers.

o If the ATM where you are making the Transaction or using your ride debit Card does not have enough cash.

o If the ride wallet was not working properly and you knew about the

breakdown when you started the transaction.

o If circumstances beyond our control prevent the transaction, despite reasonable precautions that we have taken.

5. Disputes with your Funding Source

When you contest a transaction with your external funding source (such as the bank that issued your linked debit card), your rights when requesting reimbursement for a completed transaction are determined by the funding source used to fund the applicable transaction.

Each of your external funding sources may provide you with different rights and resolution procedures for resolving disputes. Please consult the terms and conditions of your funding source to better understand your rights and their

resolution procedures. All inquiries about a third-party dispute should be directed to the external funding source.

Ride Wallet offers

Ride walett Offers (“Offers”) are promotional programs (each an “Offer”) that allow you to save on qualifying transactions. Your use of Offers is subject to the ride wallet Terms, which are incorporated here by reference. Offers are for personal use and you agree that you will not use Offers for any commercial purpose.

Recovery of Funds

You give us permission to recover amounts you owe by debiting funds available in your ride wallet account or any other account you may have with the Company. This may involve us making attempts to recover less than the full amount you owe to us. We might contact you or take other legal actions to collect amounts due.

You authorize the Company to recover funds from you in accordance with these Service Terms and any other agreement you have with us, including if you owe amounts to us or for reason of fraud or illegal activity.

You authorize the Company to debit, charge, setoff against and otherwise recover funds from your Account, your ride wallet Balance, your Savings Balance, any Eligible Bank Account or Eligible Credit Account, any connected Company Account, any Balance (as defined in the Payment Terms) or any Reserve (as defined in the Payment Terms) if applicable, and any payment instrument, linked external bank, depository and other account registered in your Account. Your authorization will remain in full force and effect until the later of closure or termination of your Account, or the disbursement of all funds held on your behalf.

Further, in the event that any attempt to recover funds from you should fail, your authorizations hereunder include your grant to the Company of new,

original authorizations to recover all or less than all of the amount you owe us or belong to us. You authorize the Company to take the above steps without prior notice to you and irrespective of (i) whether we have made demand under these Cash Terms, the Payment Terms, the General Terms or any other agreement you have with us; and (ii) whether the obligation is contingent, matured or unmatured. Your authorization hereunder includes all authorizations to take the above steps in complete compliance with the Network Rules and the NACHA Rules (as defined in the Payment Terms). You agree that your grant of the authorizations hereunder has the same legal effect as if you had signed a paper containing the same terms.

If the Company is unable to recover the funds by these means, the Company may attempt to contact you or may take other legal actions to collect the amounts due, to the extent allowed by applicable law.

We may also recover funds from your Account in connection with a disputed transaction. For example:

o If a ride wallet customer that sent you money disputes the payment and requests reimbursement for a payment you previously received, the Company may recover the amount disputed or owed from your ride wallet Balance and/or your Savings Balance.

o If you initiate a transaction dispute with an external funding source and win that dispute, we may recover the funds from your Account.

If there aren’t sufficient funds in your Account to cover the disputed amount, you understand that the Company’s recovery of these funds may cause your account to become negative.

The Company is not liable for funds that we recover from your ride wallet Balance and/or your Savings Balance to cover: a negative balance on your linked Company account(s); the amount owed to the Company under its terms

of service; or a pending dispute or chargeback; or to protect against financial risk as outlined in these terms.

2. Compliance with Governmental Authorities

The Company may freeze, withhold, or remit funds in your Account in response to a subpoena, court order, search warrant, notice, or other binding order from a governmental authority or third party, including but not limited to tax levies, garnishment orders, or lien notices.

3. Limitations on Use

We may limit your funding sources to reduce risk. You will use Ride wallet legally and in accordance with debit and credit card network rules. You agree not to abuse the payment system or the service. We may block or reverse any transaction, including those that violate our terms or the law, at your expense.

The Company may limit the funding sources available for a specific transaction at any time in its sole discretion. You may not use unaffiliated prepaid cards or gift cards to fund transactions on the Ride wallet.

You agree that you are independently responsible for complying with all applicable laws in all your activities related to your use of the Service and for all communications you send through the Service. You also agree to be bound by any applicable NACHA rules.

You further agree that in connection with your use of the Service, or in the course of your interactions with the Company, a ride wallet customer or a third party, you will not (a) use your Account or the Service in a manner that the Company, Visa, MasterCard, American Express or Discover reasonably believe to be an abuse of the payment card system or a violation of payment card association rules, (b) provide yourself a cash advance from your Eligible Credit Account (or help others to do so), or (c) use the Service to make transactions for the sole purpose of earning rewards, perks, miles, points, etc. with your Eligible Credit Account.

We reserve the right to block, refuse, or reverse any transaction, in our sole discretion. We will notify the affected parties promptly if we decide to do so, but notification is not required if the transaction is prohibited by these terms or applicable law. Neither we nor third parties to whom we assign, or delegate rights or responsibilities will be liable for any claims or damages resulting from prohibited transactions. All costs for research and resolution for any misapplied, mis posted or misdirected prohibited transactions will be your sole responsibility and not ours.

4. Acceptable Use Policy and Other Restrictions

If you want to use our services, you can’t do certain bad things. If we think you are doing

these bad things, we have the right to share your information with law enforcement.

Except where prohibited by law, you may not, nor may you permit any third party, directly or indirectly, to:

o engage in any activity that may be in violation of regulations administered by the United States Department of the Treasury’s Office of Foreign Asset Control (31 C.F.R. Parts 500-599). Prohibited activity includes but is not limited to the provision of Services to or for the benefit of a jurisdiction, entity, or individual blocked or prohibited by relevant sanctions authorities, including but not limited to activities in Iran, Cuba, North Korea, Syria, or the Crimean Region of the Ukraine.

If found to be in apparent violation of these restrictions, your account could be terminated, and your funds could be held for an indefinite period of time;

o access or monitor any material or information on any Company system using any manual process or robot, spider, scraper, or other automated means.

o except to the extent that any restriction is expressly prohibited by law, violate the restrictions in any robot exclusion headers on any Service, work around, bypass, or circumvent any of the technical limitations of the Services, use any tool to enable features or functionalities that are otherwise disabled in the Services, or decompile, disassemble or otherwise reverse engineer the Services.

o perform or attempt to perform any actions that would interfere with the proper working of the Services, prevent access to or use of the Services by our other customers, or impose an unreasonable or disproportionately large load on our infrastructure.

o copy, reproduce, alter, modify, create derivative works, publicly display, republish, upload, post, transmit, resell or distribute in any way materials, information or Services from the Company.

o transfer any rights granted to you under these ride wallet Terms.

o use the Services for the sale of firearms, firearm parts, ammunition, weapons or other devices designed to cause physical harm.

o use the Services for any illegal activity or goods or in any way that exposes you, other Company users, our partners, or the Company to harm; or

o otherwise use the Services except as expressly allowed under these Terms.

If we reasonably suspect that your Account has been used for an unauthorized, illegal, or criminal purpose, you give us express authorization to share information about you, your Account, and any of your transactions with law

enforcement, in accordance with applicable state, local, and federal laws and regulations governing such information sharing.

5. Limitations on Our Liability for Failure to Complete Transactions

There are some circumstances where we will not be liable if transactions do not go through. Those circumstances are listed here.

Subject to applicable law, we will not be liable, for failure to complete transactions in the following circumstances: (a) Through no fault of ours, there are insufficient funds in your ride wallet Account to complete the transaction;

(b) A merchant refuses to accept your ride debit Card; (c) The information supplied by you is incorrect, incomplete, ambiguous or untimely; (d) An ATM where you are making a cash withdrawal does not have enough cash; (e) An electronic terminal (Point of Sale or ATM) where you are making a transaction does not operate properly; (f) Access to funds in your ride debit card Account have been blocked after you reported your ride debit Card lost or stolen; (g) The transaction cannot be completed because your ride debit Card is damaged;

(h) There is a hold or your funds are subject to legal or administrative process or other encumbrance restricting their use; (i) We have reason to believe the requested transaction is unauthorized; (j) Circumstances beyond our control (such as fire, flood, power failure, strike, labor dispute, critical service provider failure, computer breakdown, telephone line disruption, government or regulatory action, or a natural disaster) prevent or delay the completion of the transaction, despite reasonable precautions that we have taken; or (k) Any other exception stated in our Agreement with you.

6. Changes to External Account Numbers

If your Eligible Credit Account or your debit card account number changes or the expiration date changes, we may acquire that information from our financial services partner and update your Account accordingly.

7. Our Relationship with You

We are an independent contractor for all purposes, except that we act as your limited agent with respect to the custody and transfer of your funds for the purposes set forth herein only.

8. Termination of Account

We can terminate or deny you access to our services at any time, for any reason. You can also choose to deactivate your account at any time.

We may terminate these ride wallet Terms or any Terms or suspend or terminate your Account or your access to any Service, and the same for any associated Account or Sponsored Account, at any time for any reason, including for a violation of these ride wallet Terms. We may add or remove, suspend, stop, delete, discontinue or impose conditions on Services or any feature or aspect of a Service. We will take reasonable steps to notify you of termination or these other types of Service changes by email or the next time you attempt to access your Account. You may also terminate the ride wallet Terms and conditions applicable to your Account by deactivating your Account at any time.

9. Effect of Termination

Once our relationship ends, we are not responsible for any losses you experience because of the termination of our services or for removing your

data from our servers. Some terms of our agreement will still apply even after our relationship ends.

If these Terms or your Account is terminated or suspended for any reason: (a) the license and any other rights granted under these Terms will end, (b) we may delete your information and account data stored on our servers, and (c) we will not be liable to you or any third party for compensation, reimbursement, or damages for any termination or suspension of the Services, or for deletion of your information or account data. The following Sections of these ride wallet Terms survive and remain in effect in accordance with their terms upon termination: (Your Content), (Ownership), (Copyright and Trademark Infringement),(Effect of Termination), (Indemnity), (No Warranties), (Limitation of Liability and Damages), (Third Party Products), (Disputes), (Binding Arbitration), (Governing Law), (Assignment), and (Other Provisions).

10. Services Upon Closure of Account

When your ride wallet account is closed, we’ll settle any pending transactions and return

Any pending transactions at the time of termination, closure, or suspension of your Account will be settled. Any funds that we are holding in custody for you at the time of termination, suspension, or closure of your Account, less any applicable fees, (1) may be made available for you to withdraw in the Company’s discretion and subject to the other conditions in these Ride wallet Terms, and (2) we may require you to link a new bank account that has not been associated with your Account to withdraw such funds. We reserve the right to hold your funds at our discretion to protect the Company or a third party against the risk of reversals, chargebacks, claims, fees, fines, penalties

and other liability. In addition, if an investigation is pending at the time of closure, we may hold your funds until resolution of the investigation.

11. Unclaimed Property

If your Account is inactive for an extended period of time it may be deemed “unclaimed” or “abandoned” under your state’s law. If this occurs, the Company will provide you with notice as required by applicable law. If funds still remain in your Account, the Company will escheat such funds as required by applicable law.

12. Referral Programs

From time to time, we may offer referral programs or incentives for inviting others to use the Service (a “Referral Program”). Any bonuses or incentives under such Referral Program shall be subject to the then current Referral Program terms, if applicable, and otherwise at our sole discretion.

13. Taxes.

You are responsible for all applicable taxes that arise from or as a result of your use of the Service, except to the extent the Company voluntarily decides to absorb any such taxes, for which we are under no obligation to do so and may change at any time in our sole discretion. For the avoidance of doubt, all sums payable by you to the Company under these ride wallet Terms shall be paid free and clear of any deductions or withholdings whatsoever. Other than taxes that may be charged by the Company to you and remitted to the appropriate tax authorities on your behalf, any deductions or withholdings that are required by law shall be borne by you and paid separately to the relevant taxation authority.

The Remittance Service may be subject to taxes pursuant to applicable law, which may reduce the amount received by the Designated Recipient and/or be charged to you with respect to such Remittance Payment. The Company disclaims liability for any such taxes, which shall be borne either by you or by the Designated Recipient.

You may be asked to provide certain information used to assist the Company in complying with its obligations under the United States Internal Revenue Code and the applicable Treasury Regulations, or state and local governments. By providing the Company with this information you are certifying that the information provided is true and accurately reflective of your use of the Services.

When indicating that you are a Cash for Business Account, you certify that your use of Payment Services through ride wallet is to receive payment(s) that are “reportable payment transactions” as defined in Treas. Reg. § 1.6050W –1(a)(3) and the associated applicable state and local regulations, including, but not limited to, the payments for goods and services. When indicating that your use of the Peer-to-Peer Service is “Personal”, you certify that such uses solely for receipt of payments other than reportable payment transactions. For avoidance of doubt, “Personal use” does not allow for the receipt of payment for goods and services you provide others that constitute “reportable payment transactions “as defined in Treas. Reg. § 1.6050W–1(a)(3).

FOR WEST VIRGINIA RESIDENTS: Where applicable, West Virginia sales tax is being paid for you for certain fees, which are subject to taxation in West Virginia.

14. Indemnity

You will indemnify, defend, and hold us and our processors (and our respective employees, directors, agents, affiliates and representatives) harmless from and against any and all claims, costs, losses, damages, judgments, tax assessments, penalties, interest, and expenses (including without limitation reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to: (a) any actual or alleged breach of your representations, warranties, or obligations set forth in these Terms; (b) your wrongful or improper use of the Services; (c) your violation of any third-party right, including without limitation any right of privacy, publicity rights or Intellectual Property Rights;

(d) your violation of any law, rule or regulation of the United States or any other country; (e) any third-party claims made by your Buyer regarding the Company’s processing of your customer/Buyer’s Personal Information in connection with providing you with the Services; and (f) any other party’s access and/or use of the Services with your unique name, password or other appropriate security code.

15. No Warranties

While we do our best to bring great products and services to our customers, we provide them as-is, without warranties. We are not responsible for any goods and services that you might buy or sell using Cash for ride business wallet.

THE USE OF “THE COMPANY” IN SECTIONS XVII.15 AND XVII.16 MEANS THE COMPANY, ITS PROCESSORS, ITS SUPPLIERS, AND ITS LICENSORS (AND THEIR RESPECTIVE SUBSIDIARIES, AFFILIATES, AGENTS, DIRECTORS, AND EMPLOYEES).

THE SERVICES ARE PROVIDED “AS IS” WITHOUT REPRESENTATION OR

WARRANTY, WHETHER IT IS EXPRESS, IMPLIED, OR STATUTORY. WITHOUT

LIMITING THE FOREGOING, THE COMPANY SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

THE COMPANY DOES NOT WARRANT OR GUARANTEE THAT THE SERVICES ARE ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED, ERROR-FREE, WITHOUT DEFECT OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

The Company does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party. The Company does not have control of, or liability for, goods or services that are paid for using the Services.

16. Limitations of Liability and Damages

As described below, if something bad happens because of your use of our services, our liability is capped.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, INABILITY TO USE, OR UNAVAILABILITY OF THE SERVICE. IN ALL CASES, THE COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.

UNDER NO CIRCUMSTANCES WILL THE COMPANY BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR RIDE WALLET ACCOUNT, OR THE INFORMATION CONTAINED THEREIN.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF THE COMPANY IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES EARNED BY US IN CONNECTION WITH YOUR USE OF THE SERVICES DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM FOR LIABILITY, OR (B)

$500.

THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

17. Third Party Products

All third party products included or sold with the Services are provided solely according to the warranty and other terms specified by such third party, who is solely responsible for service and support for its product. For service, support, or warranty assistance, you should contact the manufacturer directly. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH THIRD PARTY PRODUCTS, AND

EXPRESSLY DISCLAIMS ANY WARRANTY OR CONDITION OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.

18. Disputes

When you see the word “Dispute” here’s what it means.

For purposes of these ride wallet terms, “Disputes” are defined as any claim, controversy, or dispute between you and the Company, its processors, suppliers or licensors (or their respective affiliates, agents, directors or employees), whether arising before or during the effective period of these Terms, and including any claim, controversy, or dispute based on any conduct of you or the Company that occurred before the effective date of these Terms, including any claims relating in any way to these Terms or the Services, or any other aspect of our relationship.

19. Binding Arbitration

This section provides details about how we will resolve disputes through the arbitration process.

If you are an individual ride wallet customer, this arbitration provision applies to you:

General. You and the Company agree that any and all Disputes, except those that are resolved informally or brought in a small claims court, will be individually arbitrated by a neutral arbitrator who has the power to award the same individual damages and individual relief that a court can. ANY ARBITRATION UNDER THESE ride wallet TERMS WILL ONLY BE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS, CLASS ACTIONS, REPRESENTATIVE ACTIONS, MASS ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT PERMITTED. YOU WAIVE ANY RIGHT TO HAVE YOUR CASE DECIDED BY A JURY AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION AGAINST THE COMPANY. Nothing in this agreement prevents you or the Company from settling Disputes on a class, representative, or consolidated basis. If any term of this arbitration agreement

in these ride wallet terms is found unenforceable, including the Bellwether Arbitration procedures described below, the unenforceable term will be severed, and the remaining terms will be enforced (but in no case will there be a class action, consolidated action, mass action or representative action arbitration).

Pre-Filing Requirement to Attempt to Resolve Disputes. Before an arbitration is commenced, you and the Company agree to attempt to avoid the costs of formal dispute resolution by giving each other a full and fair opportunity to address and resolve a Dispute informally. Both parties recognize that this is an important requirement, and that breach of this requirement would be a material breach of the Terms. To provide this opportunity, before commencing any arbitration, proceeding in small claims court, or lawsuit (when permitted by this arbitration agreement), each party agrees to send to the other party a written Notice (“Notice”) and personally meet and confer to informally resolve any Dispute. Any Notice to the Company should be sent by e-mail help@ridewallets.com Attn: Arbitration. Any Notice sent to you will be mailed to the address on file for your account. The Notice must: (i) include your name, mailing address, email address and phone number associated with your account; (ii) provide detailed information sufficient to evaluate the merits of

the claiming party’s individualized claim and for the other party to determine if an amicable resolution is possible; (iii) set forth the specific relief sought, including an accurate, good-faith calculation of the amount in controversy, enumerated in United States Dollars, including whatever amount of money is demanded and the means by which the demanding party calculated the claimed damages; and (iv) be personally signed by you or the Company, as applicable. A Notice is only valid when it pertains to, and is on behalf of, an individual party. A Notice brought on behalf of multiple parties is invalid as to all. Both parties agree that they will attempt to resolve a Dispute through an informal negotiation within sixty (60) days from the date the Notice is received, and you and the Company therefore agree that, before either you or

the Company demands or attempts to commence arbitration or litigation (where permitted) against the other, both parties will personally meet and confer, via telephone or videoconference, with each other in a good-faith effort to resolve informally any Dispute. These informal resolution conferences shall be individualized such that a separate conference must be held each time either party intends to commence individual arbitration or litigation (where permitted); multiple parties initiating claims cannot participate in the same informal resolution conference, unless mutually agreed to by the parties. If you are represented by counsel, your counsel may participate in the conference, but you shall also fully participate in the conference. Engaging in an informal resolution conference is a requirement that must be fulfilled before commencing arbitration or litigation (where permitted). Any statute of limitations shall be tolled while the parties engage in the informal resolution process required by this paragraph.

After that sixty (60) day period and not before, and after the informal resolution conference has occurred and not before, either party may elect, in a written Notice to the other party as described above, that it will pursue the matter either through small claims court or arbitration. The party receiving the notice shall then have seven (7) days to respond, including to elect for the case to be heard by a small claims court with jurisdiction. After that seven (7) day period and not before, either party may commence arbitration if not proceeding in small claims court with jurisdiction. You agree that compliance with the informal resolution process described above is a condition precedent to commencing arbitration or filing a claim in small claims court. A party’s failure to satisfy this condition precedent entitles the opposing party to seek immediate dismissal of the arbitration or litigation (where permitted) and the right to seek reimbursement of its costs. If either party elects small claims court, the Dispute will be resolved in that forum and not through arbitration.

Each party agrees that state courts in the City of Oakland and County of Alameda, California, or federal court for the Northern District of California,

referenced below, may enter injunctive relief to enforce the pre-filing requirements of this paragraph, including an injunction to stay an arbitration that has been commenced in violation of this paragraph. Each party also agrees that state courts in the City of Oakland and County of Alameda, California, or federal court for the Northern District of California may address whether a claim filed in small claims court or in arbitration has been previously released.

Scope of Arbitration. If we and you are not able to resolve the Dispute by informal negotiation or, as provided below, in a small claims court, all Disputes will be resolved finally and exclusively by binding individual arbitration with a single arbitrator (the “Arbitrator”) administered by National Arbitration and Mediation (“NAM”) (https://www.namadr.org) according to the NAM Comprehensive Rules and Procedures and, when applicable, the NAM

Supplemental Rules for Mass Arbitration Filings (together, the “NAM Rules”), and this Section. In the event NAM is unavailable to administer the arbitration, either party may invoke 9 U.S.C. § 5 to request that a court appoint the Arbitrator. Except as set forth above, and for Disputes subject to jurisdiction in small claims court, the Arbitrator shall be responsible for determining all threshold arbitrability issues, including issues relating to whether the ride wallet Terms (or any aspect thereof) are enforceable, unconscionable or illusory and any defense to arbitration, including waiver, delay, laches, or estoppel.

Small Claims Court. Subject to applicable jurisdictional requirements, either party may elect to pursue a Dispute in a local small-claims court rather than through arbitration so long as the matter remains in small claims court and proceeds only on an individual basis. If a party has already submitted an arbitration demand to the arbitration provider but before an Arbitrator has been selected, and the claim is subject to the jurisdiction of the filing party’s local small claims court, the other party can send a written notice to the opposing party and the arbitration provider requesting that the Dispute be decided in small claims court. Upon receipt of such notice, and if all

outstanding arbitration service fees have been paid, the arbitration provider shall then administratively close the case.

Arbitration Procedures. The Federal Arbitration Act, 9 U.S.C. §§ 1-16, including its procedural provisions, fully applies. So long as it is consistent with the NAM Rules, the arbitration shall occur through the submission of documents to one Arbitrator. To the extent the Arbitrator determines a hearing is required, the arbitration shall be conducted remotely by telephone or video conference. To the extent that the Arbitrator determines that an in-person hearing is required, the arbitration hearing will take place as close to your hometown as practicable. You and the Company will have the right to file early or summary dispositive motions. The Arbitrator’s award will be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. The Company values your privacy, particularly with respect to your financial transactions and data. Each of the parties shall maintain the confidential nature of the arbitration and shall not (without the prior written consent of the other party) disclose to any third party the fact, existence, content, award, or other result of the arbitration, except as may be necessary to enforce, enter, or challenge such award in a court of competent jurisdiction or as otherwise required by applicable law. While an Arbitrator may award declaratory or injunctive relief, the Arbitrator may do so only with respect to the individual party seeking relief and only to the extent necessary to provide relief warranted by the individual party’s claim. The Arbitrator’s decision and judgment thereon will not have a precedential or collateral estoppel effect with respect to disputes involving other parties.

Bellwether Arbitration Procedures. You and the Company agree that if twenty- five (25) or more similar individual arbitration demands are brought against you or us by or with the assistance of the same or coordinated counsel or entities (“Mass Proceeding”), the parties shall select twelve (12) individual arbitration demands (six (6) per side) for arbitration to proceed (“Bellwether Arbitrations”). The NAM Supplemental Rules for Mass Arbitration Filings shall apply if the parties’ dispute is deemed by NAM, in its sole discretion pursuant to the NAM Rules and these ride wallet terms, to be part of a Mass Proceeding. While the Bellwether Arbitrations are adjudicated, all other demands for arbitration that are part of the Mass Proceeding shall be held in abeyance and stayed, and no party shall be responsible for paying any administrato r or arbitrator fees (other than the arbitration provider’s initial filing/administrative fees, and Procedural Arbitrator fees, if applicable) with respect to such stayed demands while the Bellwether Arbitrations are adjudicated. Any applicable statute of limitations shall be tolled as to non- Bellwether Arbitrations demands when such non-Bellwether Arbitrations are held in abeyance. The tolling period will begin when the claimant first

provided the Notice of its intent to initiate an informal resolution conference as described above.

Any party may request, within five (5) business days of being notified by the arbitration provider that arbitration demand(s) have been filed, that the arbitration provider appoint a sole procedural arbitrator (“Procedural Arbitrator”) to determine initial questions that arise in the Bellwether Arbitrations, including whether the Bellwether Arbitration procedures are applicable or enforceable, whether any particular demand is part of a Mass Proceeding, and whether any particular demand within a Mass Proceeding was filed in accordance with these ride wallet terms. To expedite the Procedural Arbitrator’s resolution of any such initial questions, the parties agree that the Procedural Arbitrator may set forth such procedures as are necessary to resolve any such initial questions promptly. The Company shall pay the

Procedural Arbitrator’s costs.

All parties agree that the Bellwether Arbitration procedures are designed to be a generally faster, more efficient, and more affordable mechanism for resolving a Mass Proceeding, including the claims of individual parties who are not selected for a Bellwether Arbitration. All parties shall work in good faith with

the Arbitrator or Procedural Arbitrator to complete each Bellwether Arbitration within one hundred and twenty (120) calendar days of its initial pre-hearing conference.

Following resolution of the Bellwether Arbitrations, all parties agree to engage in mediation of all remaining arbitration demands comprising the Mass

Proceeding (the “Bellwether Mediation”). Bellwether Mediation shall be administered by the arbitration provider. If the parties are unable to resolve the remaining demands for arbitration comprising the Mass Proceeding within thirty (30) calendar days following the Bellwether Mediation, the remaining demands for arbitration comprising the Mass Proceeding shall be administered by the arbitration provider on an individual basis pursuant to the arbitration

provider’s rules and these ride wallet terms, unless the parties mutually agree otherwise in writing.

All parties agree to cooperate in good faith with the arbitration provider to implement the Bellwether Arbitration procedures, including deferring any costs associated with the non-Bellwether Arbitration Mass Proceedings until the Bellwether Arbitrations and subsequent Bellwether Mediation have concluded, and cooperate on any steps to minimize the time and costs of arbitration, which may include the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes and the adoption of an expedited calendar of the arbitration proceedings.

These Bellwether Arbitration procedures shall in no way be interpreted as authorizing a class, collective, or mass action of any kind, or an arbitration involving joint or consolidated claims under any circumstances, except as expressly set forth in these terms.

Arbitration Fees. In accordance with the NAM Rules, the party initiating the arbitration (either you or us) is responsible for paying the applicable filing fee. For purposes of this arbitration agreement, references to you and the Company

also include respective subsidiaries, affiliates, agents, employees, predecessors, successors and assigns as well as authorized users or beneficiaries of the Services.

opt Out. You may reject this arbitration agreement, in which case only a court may be used to resolve any Dispute. To reject this agreement, you must send us an opt-out notice (the “opt Out”) within thirty (30) days after you first create a ride wallet Account, or for existing customers who agree to this as a terms update, within thirty (30) days of agreeing to such updated terms. The opt Out must be e-mailed to help@ridewallet.com (please note that any correspondence not related to opting out sent to this address will not receive a reply). For your convenience, we are providing an opt out notice form you must fill in to Opt Out. You must complete this form by providing your name, address, phone number and the email address(es) you used to sign up for and use the Services. This is the only way of opting out of this arbitration agreement. Opting out will not affect any other aspect of the Ride wallet Terms, Additional Terms, or the Services, and will have no effect on any future agreements you may reach to arbitrate with us. An Opt Out that purports to opt out multiple parties will be invalid as to all such parties. No individual party (or their agent, representative, or group of agents or representatives) may effectuate an Opt Out on behalf of other individual parties.

Court Proceedings. Subject to and without waiver of the arbitration provisions above, you agree that any judicial proceedings (other than small claims actions as discussed above) will be brought in and you hereby consent to the exclusive jurisdiction and venue in the state courts in the City of Oakland and County of Alameda, California, or federal court for the Northern District of California.

If you are a Cash for Business customer, this arbitration provision applies to you:

General. You and the Company agree that any and all Disputes, except those that are resolved informally or brought in a small claims court, will be individually arbitrated by a neutral arbitrator who has the power to award the

same individual damages and individual relief that a court can. ANY ARBITRATION UNDER THESE GENERAL TERMS WILL ONLY BE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS, CLASS ACTIONS, REPRESENTATIVE ACTIONS, MASS ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT PERMITTED. YOU WAIVE ANY RIGHT TO HAVE YOUR CASE DECIDED BY A JURY AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION AGAINST THE COMPANY. Nothing in this agreement prevents you or the Company from settling Disputes on a class, representative, or consolidated basis. If any term of this arbitration agreement in Section XVII.19 is found unenforceable, including the Bellwether Arbitration procedures described below, the unenforceable term will be severed, and the remaining terms will be enforced (but in no case will there be a class action, consolidated action, mass action or representative action arbitration).

Pre-Filing Requirement to Attempt to Resolve Disputes. Before an arbitration is commenced, you and the Company agree to attempt to avoid the costs of formal dispute resolution by giving each other a full and fair opportunity to address and resolve a Dispute informally. Both parties recognize that this is an important requirement, and that breach of this requirement would be a material breach of the Terms. To provide this opportunity, before commencing any arbitration, proceeding in small claims court, or lawsuit (when permitted by this arbitration agreement), each party agrees to send to the other party a written Notice (“Notice”) and personally meet and confer to informally resolve any Dispute. Any Notice to the Company should be sent by email: help@ridewallets.com Any Notice sent to you will be mailed to the address on file for your account. The Notice must:
(i) include your name, mailing address, and the email address and phone number associated with your account, and;
(ii) provide detailed information sufficient to evaluate the merits of the claiming party’s individualized claim and for the other party to determine if an amicable resolution is possible; (iii) set forth the specific relief sought, including an accurate, good-faith calculation of the amount in controversy,

enumerated in United States Dollars, including whatever amount of money is demanded and the means by which the demanding party calculated the claimed damages; and (iv) be personally signed by you or the Company, as applicable. A Notice is only valid when it pertains to, and is on behalf of, an individual party. A Notice brought on behalf of multiple parties is invalid as to all. Both parties agree that they will attempt to resolve a Dispute through an informal negotiation within sixty (60) days from the date the Notice is received, and you and the Company therefore agree that, before either you or the Company demands or attempts to commence arbitration or litigation (where permitted) against the other, both parties will personally meet and confer, via telephone or videoconference, with each other in a good-faith effort to resolve informally any Dispute. These informal resolution conferences shall be individualized such that a separate conference must be held each time either party intends to commence individual arbitration or litigation (where permitted); multiple parties initiating claims cannot participate in the same informal resolution conference, unless mutually agreed to by the parties. If you are represented by counsel, your counsel may participate in the conference, but you shall also fully participate in the conference. Engaging in an informal resolution conference is a requirement that must be fulfilled before commencing arbitration or litigation (where permitted). Any statute of limitations shall be tolled while the parties engage in the informal resolution process required by this paragraph.

After that sixty (60) day period and not before, and after the informal resolution conference has occurred and not before, either party may elect, in a written Notice to the other party as described above, that it will pursue the matter either through small claims court or arbitration. The party receiving the notice shall then have seven (7) days to respond, including to elect for the case to be heard by a small claims court with jurisdiction. After that seven (7) day period and not before, either party may commence arbitration if not proceeding in small claims court with jurisdiction. You agree that compliance

with the informal resolution process described above is a condition precedent to commencing arbitration or filing a claim in small claims court. A party’s failure to satisfy this condition precedent entitles the opposing party to seek immediate dismissal of the arbitration or litigation (where permitted) and the right to seek reimbursement for its costs. If either party elects small claims court, the Dispute will be resolved in that forum and not through arbitration. Each party agrees that state courts in the City of Oakland and County of Alameda, California, or federal court for the Northern District of California, referenced below, may enter injunctive relief to enforce the pre-filing requirements of this paragraph, including an injunction to stay an arbitration that has been commenced in violation of this paragraph. Each party also agrees that state courts in the City of Oakland and County of Alameda, California, or federal court for the Northern District of California may address whether a claim filed in small claims court or in arbitration has been previously released.

Scope of Arbitration. If we and you are not able to resolve the Dispute by informal negotiation or, as provided below, in a small claims court, all Disputes will be resolved finally and exclusively by binding individual arbitration with a single arbitrator (the “Arbitrator”) administered by National Arbitration and Mediation (“NAM”) (https://www.namadr.org) according to the NAM Comprehensive Rules and Procedures (the “NAM Rules”), and this Section. In the event NAM is unavailable to administer the arbitration, either party may invoke 9 U.S.C. § 5 to request that a court appoint the Arbitrator. Except as set forth above, and for Disputes subject to jurisdiction in small claims court, the Arbitrator shall be responsible for determining all threshold arbitrability issues, including issues relating to whether the Terms (or any aspect thereof) are enforceable, unconscionable or illusory and any defense to arbitration, including waiver, delay, laches, or estoppel.

Small Claims Court. Subject to applicable jurisdictional requirements, either party may elect to pursue a Dispute in a local small claims court rather than through arbitration so long as the matter remains in small claims court and

proceeds only on an individual basis. If a party has already submitted an arbitration demand to the arbitration provider but before an Arbitrator has been selected, and the claim is subject to the jurisdiction of the filing party’s local small claims court, the other party can send a written notice to the opposing party and the arbitration provider requesting that the Dispute be decided in small claims court. Upon receipt of such notice, and if all outstanding arbitration service fees have been paid, the arbitration provider shall then administratively close the case.

Arbitration Procedures. The Federal Arbitration Act, 9 U.S.C. §§ 1-16, including its procedural provisions, fully applies. So long as it is consistent with the NAM Rules, arbitration shall occur through the submission of documents to one Arbitrator. To the extent the Arbitrator determines that a hearing is required, the arbitration shall be conducted remotely by telephone or video conference. To the extent that the Arbitrator determines that an in-person hearing is required, the arbitration hearing will take place as close to your hometown as practicable. You and the Company will have the right to file early or summary dispositive motions. The Arbitrator’s award will be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. The Company values your privacy, particularly with respect to your financial transactions and data. Each of the parties shall maintain the confidential

nature of the arbitration and shall not (without the prior written consent of the other party) disclose to any third party the fact, existence, content, award, or other result of the arbitration, except as may be necessary to enforce, enter, or challenge such award in a court of competent jurisdiction or as otherwise required by applicable law. While an Arbitrator may award declaratory or injunctive relief, the Arbitrator may do so only with respect to the individual party seeking relief and only to the extent necessary to provide relief warranted by the individual party’s claim. The Arbitrator’s decision and judgment thereon will not have a precedential or collateral estoppel effect with respect to disputes involving other parties.

Bellwether Arbitration Procedures. You and the Company agree that if twenty- five (25) or more similar individual arbitration demands are brought against you or us by or with the assistance of the same or coordinated counsel or entities (“Mass Proceeding”), the parties shall select twelve (12) individual arbitration demands (six (6) per side) for arbitration to proceed (“Bellwether

Arbitrations”). The determination of whether or not a demand/demands is/are part of a “Mass Proceeding” is in the arbitration provider’s sole discretion; however, either party can request the appointment of a Procedural Arbitrator (as described below) if they do not agree with the arbitration provider’s determination.

While the Bellwether Arbitrations are adjudicated, all other demands for arbitration that are part of the Mass Proceeding shall be held in abeyance and stayed, and no party shall be responsible for paying any administrator or arbitrator fees (other than the arbitration provider’s initial filing/administrative fees, and Procedural Arbitrator fees, if applicable) with respect to such stayed demands while the Bellwether Arbitrations are adjudicated. Any applicable statute of limitations shall be tolled as to non- Bellwether Arbitrations demands when such non-Bellwether Arbitrations are held in abeyance. The tolling period will begin when the claimant first

provided the Notice of its intent to initiate an informal resolution conference as described above.

Any party may request, within five (5) business days of being notified by the arbitration provider that a Mass Proceeding exists, that the arbitration

provider appoint a sole procedural arbitrator (“Procedural Arbitrator”) to determine initial questions that arise in the Bellwether Arbitrations, including whether the Bellwether Arbitration procedures are applicable or enforceable, whether any particular demand is part of a Mass Proceeding, and whether any particular demand within a Mass Proceeding was filed in accordance with these ride wallet terms. To expedite the Procedural Arbitrator’s resolution of

any such initial questions, the parties agree that the Procedural Arbitrator may set forth such procedures as are necessary to resolve any such initial questions promptly. The parties agree that procedures outlined in the NAM Mass Filing Supplemental Dispute Resolution Rules and Procedures (available at https://www.namadr.com/resources/rules-fees-forms/ shall apply to the appointment and conduct of the Procedural Arbitrator. The Company shall pay the Procedural Arbitrator’s costs.

All parties agree that the Bellwether Arbitration procedures are designed to be a generally faster, more efficient, and more affordable mechanism for resolving a Mass Proceeding, including the claims of individual parties who are not selected for a Bellwether Arbitration. All parties shall work in good faith with the Arbitrator or Procedural Arbitrator to complete each Bellwether Arbitration within one hundred and twenty (120) calendar days of its initial pre-hearing conference.

Following resolution of the Bellwether Arbitrations, all parties agree to engage in a mediation of all remaining arbitration demands comprising the Mass

Proceeding (the “Bellwether Mediation”). The Bellwether Mediation shall be administered by the arbitration provider. If the parties are unable to resolve the remaining demands for arbitration comprising the Mass Proceeding within thirty (30) calendar days following the Bellwether Mediation, the remaining demands for arbitration comprising the Mass Proceeding shall be administered by the arbitration provider on an individual basis pursuant to the arbitration

provider’s rules and these ride wallet terms, unless the parties mutually agree otherwise in writing.

All parties agree to cooperate in good faith with the arbitration provider to implement the Bellwether Arbitration procedures, including deferring any costs associated with the non-Bellwether Arbitration Mass Proceedings until the Bellwether Arbitrations and subsequent Bellwether Mediation have concluded, and cooperate on any steps to minimize the time and costs of arbitration, which may include the appointment of a discovery special master to assist the Arbitrator in the resolution of discovery disputes and the adoption of an expedited calendar of the arbitration proceedings.

These Bellwether Arbitration procedures shall in no way be interpreted as authorizing a class, collective, or mass action of any kind, or an arbitration involving joint or consolidated claims under any circumstances, except as expressly in these ride wallet terms,Arbitration Fees. In accordance with the NAM Rules, the party initiating the arbitration (either you or us) is responsible for paying the applicable filing fee. You agree that you do not intend to use the Service for personal, family or household use. Accordingly, for purposes of calculating any arbitration costs and fees, you and the Company agree that you are not a "consumer," and that the NAM Comprehensive Fees schedule will apply. The arbitrator’s hourly fees (also referred to as Arbitrator Hearing Time) shall be split evenly between the parties. For purposes of this arbitration agreement, references to you and the Company also include respective subsidiaries, affiliates, agents, employees, predecessors, successors and assigns as well as authorized users or beneficiaries of the Services.

Opt Out. You may reject this arbitration agreement, in which case only a court may be used to resolve any Dispute. To reject this agreement, you must send us an opt-out notice (the “Opt Out”) within thirty (30) days after you first create your Account, or for existing customers who agree to this as a terms update, within thirty (30) days of agreeing to such updated terms. The Opt Out must be mailed to ride app inc., Attn: Arbitration Agreement, 201 St Charles New Orleans. For your convenience, we are providing an opt out notice form you must fill in to Opt Out. You must complete this form by providing your name, address, phone number and the email address(es) you used to sign up and use the Services. This is the only way of opting out of this arbitration agreement.

Opting out will not affect any other aspect of the Terms, Additional Terms, or the Services, and will have no effect on any future agreements you may reach to arbitrate with us. An Opt Out that purports to opt out multiple parties will be invalid as to all such parties. No individual party (or their agent, representative, or group of agents or representatives) may effectuate an Opt Out on behalf of other individual parties.

Court Proceedings. Subject to and without waiver of the arbitration agreement above, you agree that any judicial proceedings (other than small claims actions as discussed above) will be brought in and you hereby consent to the exclusive jurisdiction and venue in the state courts in the City of Oakland and County of Alameda, California, or federal court for the Northern District of California.

20. Governing Law

Our relationship is governed by the laws of California, federal law, or both.

These ride wallet Terms and any Dispute will be governed by the Federal Arbitration Act, as set forth above, and by California law and/or applicable federal law, without regard to its choice of law or conflicts of law principles.

21. Assignment

You may not transfer any rights you have under our terms of service to anyone else.

These ride wallet Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you and any attempted transfer or assignment will be null and void.

22. Other Provisions

These Ride wallet Terms, and any applicable Policies, are a complete statement of the agreement between you and the Company regarding the Services. In the

event of a conflict between these ride wallet Terms and any other Company agreement or Policy, these ride wallet Terms will prevail and control the subject matter of such conflict. If any provision of these ride wallet Terms or any Additional Term is invalid or unenforceable under applicable law, then it will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect. These ride wallet Terms do not limit any rights that we may have under trade secret, copyright, patent, or other laws. No waiver of any term of these Ride wallet Terms will be deemed a further or continuing waiver of such term or any other term.